Return Policy + Warranties

IN-STORE RETURNS

28-DAY RETURN/EXCHANGE POLICY
 Returns will not be accepted without an original purchase receipt. All goods must be returned in the original selling condition and include the original product packaging, tags, and labels. Goods may be returned for the full refund to the original form of payment up to 28 days from the purchase date.

PRODUCT WARRANTIES

Most products come with a warranty. Electric fires tend to have a 1 or 2 year warranty. Some of our gas fires have up to a 5 year warranty, while wood burners have somewhere between a 1 year warranty and a lifetime warranty.

Warranty covers for wood burners normally do not include glass, ropes, and bricks.