Return Policy + Warranties

IN-STORE RETURNS

28-DAY RETURN/EXCHANGE POLICY

All fireside goods purchased in store can be returned without quibble. This excludes the fires themselves, fire rope and goods that were ordered in especially (fires may be returnable at Dinghams discretion). Returns will not be accepted without an original purchase receipt. All goods must be returned in the original selling condition and include the original product packaging, tags, and labels. Goods may be returned for the full refund to the original form of payment up to 28 days from the purchase date.

Exchanges without an original purchase receipt may also be accepted at Dinghams discretion.

 

PRODUCT WARRANTIES

Most products come with a warranty. Electric fires tend to have a 1 or 2 year warranty when bought from us, sometimes three. Some of our gas fires have up to a 5 year warranty, while wood burners have somewhere between a 1 year warranty and a lifetime warranty. It is worth checking this out before buying as it may influence your decision.

However, it is worth noting what the warranty covers as for wood burners, the glass, ropes, bricks and paint are not usually included.